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Returns and Refund Policy

Return policy

First of all, we are committed to ensuring the 100% satisfaction of our collectors. If there is an issue with your order, please visit our contact page so we can find a solution together.

Upon receiving your original painting, we'll give you seven (7) days to cancel and return it for a refund. We also require all returned artwork to be shipped out within three (3) days after confirming with us that the work will be returned.

Please note that if you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will not be eligible for a refund.

You may return any original artwork provided that it is shipped back to its origin in the exact same condition and packaging. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing similar packaging materials to send the artwork back safely to us.

Once we receive the item and make sure that it’s undamaged, we’ll promptly issue your refund. 

My artwork arrived damaged. Can you help?

Our shipments are packaged by skilled professionals who are experienced in fine art packing and freight.

 

Upon receiving an order, we ask that you always inspect the crate / package, before opening it. If you see any damage that you suspect may have compromised the goods inside, make sure you photograph it prior to opening the package. If your artwork has arrived damaged, please provide adequate details and images.

Please bear with us and remember that we have no control over the treatment of your package during transit; it’s just as upsetting for us to see potential damaged pieces as it is for you to receive them.

 

Taxes and import fees

Derek Watkins is an artist based in Southsea, United Kingdom and is not liable for import fees on any products purchased internationally. This includes but is not limited to the commissioning of a custom piece, originals or prints.

You are responsible for any and all taxes and import fees.

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